Welcome To Our Shop! OwlTopThat

FAQ


No, Your Acrylic item is not backwards or bubbly....I ship all acrylic items with Protective film still attached to prevent scratches during transit.

Each cutting board is unique. Engraving may not look even in some of the lighter areas of the wood. This is natural. We do try and make it as even as we can. This only just makes your product more unique and special.

• Personalized or Customized Items (IF Material and Supplies were used for a customers order and is already Processed, Made, and ready to ship)

• Delays due to Customer incorrect address (PLEASE double check your account information and that it is important to keep your address information updated on file.)

• Customer incorrect personalization (PLEASE double check your personalization request Names, Dates, Ages...ect. during purchase)

• Customer misconception (Please read the entire product description prior to purchasing. Please review the Material Used, the Thickness, Product dimensions and other important product information included on the listing)

Please make sure that the address you provide is up to date.

• Broken Received items (photos required).

• Lost in Mail items (NOT due to Customers incorrect Address).

• Incorrect Personalization Received (If personalization was incorrect due to a error on my side).

• Customers Product has not left Owltopthat Studio and has not Processed yet and no in house materials used.

Please contact me first if you have gotten a broken or damaged item. As all my items are individually handmade to order. Owltopthat does not accept returns unless you have received a damaged item.
If your order has arrived damaged please send us a photo within 24 hours after receiving it. Owltopthat will send a replacement to you. If the item was required for any specific date and there is no time for processing without customer communication then Owltopthat will issue a refund.
Please contact Owltopthat before opening a case or leaving a negative feedback. In most cases the problems can be resolved.

Customers will receive a estimated delivery date upon checkout. Expect latest delivery date and time displayed during checkout. If you have a Rush order please contact Owltopthat prior to ordering. Shipping Method chosen does not speed up the Processing time. Please select proper shipping method based on your time needed. Processing time includes the time it takes for Owltopthat to get to your order. Processing times may vary based on time of the year. Normally 3-7 Business Days. Delivery time includes the order processing time - Order processing time is the time it takes for me to handmake your item, review, and Pack and take your order to the post office.

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