PRODUCT LINE

CONTACT US:

OWLTOPTHAT@GMAIL.COM

Shipping policy

Shipping Policy

At OwlTopThat, we strive to ensure your personalized items are crafted and delivered with care. Please read our shipping policy for important details about processing times, delivery methods, and shipping-related issues.

1. Processing Time

  • Crafting Time: Each item is custom-made, which requires 3–7 business days to process, craft, and prepare for shipping.
  • Processing time does not include weekends or holidays.
  • Rush Orders: If you need your order by a specific date, please contact us before placing your order to confirm availability.

2. Shipping Methods and Delivery Times

  • We offer multiple shipping options at checkout to suit your needs. Delivery times vary depending on the method selected:

    • Standard Shipping: Typically takes 5–7 business days after processing.
    • Expedited Shipping: Typically takes 2–4 business days after processing.

  • Important Note: Selecting expedited shipping only affects the delivery time, not the processing time.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
  • Occasionally, we offer free shipping promotions. These will be clearly indicated on the product page or during checkout.

4. Tracking Information

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to monitor the status of your shipment.

5. Shipping Issues

  • Delayed Deliveries: We are not responsible for delays caused by the shipping carrier or customs.
  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to locate your package or provide a replacement/refund as appropriate.
  • Incorrect Addresses: It is the customer’s responsibility to provide accurate shipping information. We are not responsible for delays or losses due to incorrect addresses provided at checkout.

6. International Shipping

  • We currently ship to [list applicable countries]. International orders may experience longer delivery times and additional customs fees or import taxes, which are the buyer’s responsibility.
  • Please check your country’s import policies before ordering.

7. Damaged Items

  • If your item arrives damaged, please contact us within 24 hours of receiving your order.
    • Include photos of the damaged item and packaging.
    • We will send a replacement or issue a refund if a replacement cannot be delivered in time.

8. Order Modifications and Cancellations

  • Orders can only be modified or canceled if they have not yet entered production. Please contact us as soon as possible if you need to make changes to your order.

Contact Us

If you have any questions about shipping or need assistance with your order, please reach out to us:

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